Is an “award” ticket a real airline ticket — or something else?
It’s not just me asking; so is Greg Ho, an elite-level United Airlines customer (he’s a 1K, if you must know) who recently discovered a missing flight segment.
He needed our help recovering it.
Ho’s route was a combination of United and Ethiopian Airlines from Portland, Ore., to Seychelles. Both airlines are codeshare partners via the Star Alliance, meaning they share routes, flights and have reciprocal frequent flier benefits. [continue]
Don’t like the travel industry’s extra fees? In this week’s USA Today column, I’ll tell you what to do. You absolutely, positively have to join the exciting discussion.
Gerrymandering in travel? It happened to me not so long ago, when a crewmember informed me that my flight to Hawaii was international. Easy mistake. I’m interested in the geographic errors that cost you, where distance and borders are used to a company’s advantage. (One airline counts a Caribbean flight as domestic, so it can collect U.S. luggage fees, for example.) Has that ever happened to you? As always, don’t forget to include your full name, city and occupation. Your answer may appear in a story.
Fred Rotgers’ recent flight from San Juan to Newark was canceled because of the weather. At least, that’s what United Airlines claims.
Rotgers doesn’t believe it.
“The weather at both the origin and destination was just fine from the time of cancellation until two days later,” he says. “United called this a pre-emptive cancellation.”
Question is, what was United pre-empting? Like many passengers, Rotgers suspects it had other reasons for canceling the flight. Maybe it was having plane trouble or maybe they failed to sell enough seats on the plane. [continue]
There’s no worse form of torture for travelers like Jeanne Marchadie than having to endure the sound of people yakking on a cellphone in close quarters.
“I shudder to think about what’s going to happen on planes if cellphones are allowed,” says Marchadie, a programmer from Jacksonville, Fla. “What a nightmare — except, of course, to those people who live on their cellphones and force those within hearing distance to listen to their mindless drivel.”
USA Today calls How To Be The World’s Smartest Traveler “an indispensable road map.” The Detroit Free Press praises the “good advice” in it and promises the book will help you avoid the “precarious cliffs of travel doom.” “Smart travelers,” adds the Sacramento Bee, “heed his advice.”
Drawing on more than 20 years of experience as a consumer travel advocate, I’ll give you the inside scoop on how to navigate the often perplexing world of travel, with detailed advice on: [continue]
The pornographic images Elizabeth Saft recently glimpsed on her seatmate’s cellphone while she was flying from Sacramento to Minneapolis on Delta Air Lines can’t be described here.
“I told him to stop it,” says Saft, a clinical psychologist from Davis, Calif. “To which he responded: ‘Just don’t look!’”
She complained to a flight attendant, who relocated her to an open middle seat. “Needless to say, this was extremely distressing, and profoundly unfair to me,” she adds. “I believe the man should have been moved. I believe his behavior was criminal.” [continue]