How to survive an epic travel delay


Even if you’ve done everything in your power as a consumer to ensure a seamless travel experience — you’ve chosen a reputable airline with a direct route to your destination, arrived at the airport with plenty of time to spare, and haven’t checked any bags — there’s still a chance you could end up facing an epic delay.
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A real lost luggage whodunnit


If you miss a flight connection but your luggage doesn’t, who’s liable when your bag goes missing?

Consider what happened to Andres Holland, who contacted me recently asking for help with his lost luggage. It’s an odd problem from today’s Should I Take the Case? file, and it also raises bigger issues of avaricious change fees and intransigent airline policies. Continue reading…